FAQs
1. Orders & Shipping
How long does shipping take?
Our shipping time is 10-15 business days after processing. You will receive a tracking number once your order has been dispatched.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. You can also track your order through your Mabelle Paris account.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary by destination and are calculated at checkout.
2. Returns & Refunds
What is your return policy?
You can return your item within 10 days after it arrives, as long as it is unused and in its original packaging.
How do I start a return?
To initiate a return, contact us at support@mabelle-paris.com with your order number and reason for return. We will provide return instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item.
3. Payments & Gift Cards
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options displayed at checkout.
Do you offer gift cards?
Yes, we offer Mabelle Paris Gift Cards in various amounts. You can purchase them on our website and receive them instantly via email.
4. Products & Sizing
Where can I find the size guide?
The Size Guide is available under the "Description & Sizing" section on each product page.
What materials do you use?
Our handbags are made from premium materials, including high-quality leather alternatives and sustainable fabrics.
5. Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your details for future purchases.
How can I contact customer support?
You can reach us at support@mabelle-paris.com or use our contact form on the website.