We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@mabelle-paris.com. Once your return request is approved, we will provide you with the return address via email.
Please note that the buyer is responsible for covering the return shipping costs. Items sent back to us without first requesting a return will not be accepted.
For any return questions, feel free to contact us at support@mabelle-paris.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide a solution.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you wish to exchange an item, the fastest way is to return the item you have and make a new purchase once the return is accepted.
European Union 14-Day Cooling-Off Period
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The buyer is responsible for covering the return shipping costs.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@mabelle-paris.com.